1 Year Limited Warranty
Unless otherwise noted, a one (1) year parts and labor limited warranty applies to allWhite Lightning products. This is a limited warranty and is not applicable for products that in our sole opinion have been damaged (e.g. lightning, water, fire), altered, abused, misused, or improperly installed. White Lightning makes no other warranties, expressed or implied, including warranties as to merchantability or fitness for a particular purpose. Additionally, there are no allowances or credits available for repair service work or installations performed by, or on behalf of, the end user.
If any product we manufacture or provide fails due to defects in materials or workmanship during the warranty period, follow the Service Exchange procedure and Audio Authority will replace or repair it. Contact our Technical Support staff at 800-322-8346 or 859-233-4599, or alternatively by email at support@audioauthority.com during normal business hours to report any suspected failure. Our staff will make every effort to help you get the failed product working. Often, we are able to resolve the problem through this troubleshooting effort. If it is determined that the product needs to be returned or replaced, a Return Merchandise Authorization (RMA#) will be issued to coordinate the transaction.
Annual Extended Warranty
Additionally, certain Ground Power Units are eligible for an extended warranty that extends this warranty period for a additional calendar year from the time of purchase. You can find out more about this extended warranty by visiting our extended warranty page.